Summary: no refunds once a Service is availed. Access is delivered to your account immediately after payment, so a Service is availed the moment access is granted. Please use the free sample content and read the plan details before you pay.
1. Scope
This policy applies to every payment made for any LexBlox Service, on lexblox.com or on any LexBlox portal or app:
- lexblox.com: the LexBlox Global Academy website, your account, profile, subscriptions, course requests and community programmes;
- semester.lexblox.com: Semester Exams (LL.B. and B.L.S.);
- barexam.lexblox.com: Bar Exam (AIBE);
- judiciary.lexblox.com: Judiciary Prep;
- exammode.lexblox.com: Law Entrance (CLAT, AILET, MH-CET Law);
- pg.lexblox.com: PG Entrance (LL.M., UGC-NET Law, PhD);
- usbar.lexblox.com, sqe.lexblox.com and nca.lexblox.com: US Bar, UK SQE and Canada NCA preparation;
- Corporate & SEBI preparation, and any other course, app, event or programme offered under the LexBlox name,
including the installable LexBlox web apps, emails, notifications, seminars, webinars, competitions and community events (together, the Services).
2. When a Service is “availed”
A paid Service is availed when the subscription, course, test series, event registration or other benefit is activated on your account, whether or not you then open, read, download or use it. Activation normally happens within seconds of a successful payment, and you receive a confirmation email.
3. No refunds once availed
Once a Service has been availed, the payment is final and no refund, full or partial, is given, including for:
- change of mind, or buying the wrong semester, subject or plan (you can ask us to help before you use the content; see section 5);
- not using the Service, or using it only in part, during the subscription period;
- dissatisfaction with the content style or features;
- problems with your own device, browser or internet connection;
- postponement, cancellation or change of pattern of an examination by the examining body, or a change in your exam plans;
- suspension or termination of your account for breach of the Terms of Service, such as account sharing.
Degree pass: a Degree pass is non-refundable once activated, in whole or in part, including if you change college, programme or university, take a break from your course, or stop using the portal. It cannot be transferred to another person or email address.
4. When we do refund
A refund is given only where the Service was not availed because of a payment problem:
| Situation | What we do |
|---|---|
| Money was debited but the payment failed or access was never activated | We activate your access, or refund the full amount to the original payment method if you prefer. |
| You were charged twice for the same order (a duplicate debit of the same transaction) | The duplicate amount is refunded in full. |
| We cancel a paid event or programme and cannot offer a new date | The fee for that event is refunded. |
Please report such a case within 7 days of the payment, with your registered email and the Razorpay payment ID, to support@lexblox.com. Approved refunds are initiated within 5–7 working days and reach your account according to your bank's or card issuer's timelines, usually within 5–10 working days.
5. Wrong plan, semester or subject
If you bought the wrong semester or subject and have not yet used it, write to us within 48 hours of payment. We may, at our discretion, move your purchase to the correct semester or subject of equal value. This is an adjustment, not a refund.
6. Cancellation
- Plans do not renew automatically, so there is nothing to cancel to stop future charges.
- You may stop using a Service at any time; access continues until the expiry date shown in your account. No refund is due for the unused period.
- You may request deletion of your account under the Privacy Policy; deleting an account ends any active subscription without refund.
7. Platform issues on our side
If a Service is unavailable for an extended period because of a fault on our side, we will extend your access by at least the period of the outage. This is our remedy for downtime; it is not a refund.
8. Chargebacks
If you believe a payment was not authorised, please contact us first; we will help at once. A chargeback raised for a Service that was availed may lead to suspension of the account while it is investigated.
9. Contact
Refund and payment queries: support@lexblox.com · Phone: 022-49791116. If you are not satisfied with our reply, write to the Grievance Officer (see Grievance Redressal).
Other policies: Terms of Service · Privacy Policy · Delivery Policy · Cookie Policy · Disclaimer · Community Guidelines · Grievance Redressal