Grievance Redressal Policy

Effective Date: 29TH JULY 2025

Website: https://LEXBLOX.com

Brand: LexBLOX – Powered by Expert Jurist LLP

At LexBLOX, we value your trust and are committed to ensuring your satisfaction with every digital product purchased from our platform. We have established a transparent and efficient Grievance Redressal Mechanism in compliance with applicable laws to address your concerns promptly and effectively.

🔹 1. Scope

This policy covers complaints or grievances relating to:

• Product quality, delivery, or accessibility

• Technical issues related to downloads

• Misrepresentation or incorrect product listing

• Dispute regarding product usage rights

• Non-receipt of additional services (if opted)

• Legal or ethical concerns regarding content

🔹 2. How to Lodge a Grievance

If you have any complaint or concern, you may raise it through the following channels:

📧Email Support (Primary Channel)

Send your grievance to:

support@expertjurist.com

Subject Line: Grievance – [Order ID / Issue]

Include:

• Your full name

• Email used for purchase

• Order ID

• Date of transaction

• Nature of grievance with brief details

📩 Online Submission (Alternate Channel)

You may also submit your concern using the contact form on our website at:

https://templates.expertjurist.com/contact

🔹 3. Grievance Redressal Officer (GRO)

As per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Name: Adv. Jyotishwar Bhosale

Designation: Grievance Redressal Officer (GRO)

Email: grievance@expertjurist.com

Address: Expert Jurist LLP, Mumbai, Maharashtra – India

🔹 4. Response & Resolution Timeline

• Acknowledgement: Within 48 working hours of receipt

• Resolution Time: Within 7 working days

• In case of legal complexity or extended clarification, an interim update will be shared.

🔹 5. Escalation Matrix

If your issue remains unresolved or you are unsatisfied with the resolution, you may escalate the matter in writing to:

Managing Partner

Expert Jurist LLP

Email: escalate@expertjurist.com

🔹 6. Records & Confidentiality

All grievances are logged and tracked through an internal ticketing system for compliance and accountability. Your identity and grievance details will be kept strictly confidential unless disclosure is required by law or legal process.

🔹 7. Legal Rights Unaffected

This policy does not restrict or limit your legal rights under applicable consumer protection laws, IT rules, or any other prevailing statutes.

✅ We are committed to delivering ethical, prompt, and effective resolution to every genuine concern raised by our users.

If you require any clarification or wish to track your grievance status, please contact our support team.

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